Visitor Monitoring

Charlton Place

FAQs

Frequently Asked Questions

What sort of apartments are available?

Charlton Place offers 96 private studio, one bedroom, and two bedroom suites with kitchenettes and private bathrooms.

Do you offer church services and other religious activities at the site?

Yes there are regularly scheduled services on site.

What is your visitor policy?

Charlton Place welcomes and encourages visitors including children and pets. Visitors should be respectful of resident rights and not interfere with the plan of care. Suggested visiting hours are from 9am to 7pm.

Do you have hair care for residents?

Yes we have a beauty/barbershop on site.

How many meals are included in the basic rental fee?

We provided three nutritious meals daily in our dining room and snacks between meals as requested.

What medical records and histories do you keep for your residents?

The nursing department at Charlton Place maintains private and confidential medical records for each resident that includes medical history, physician orders, our care assessments and care plans. These records are kept secure and confidential at all times.

Do you have nursing services?

Yes, these services are provided by a team of licensed nurses supervised by our RN.

Is a nurse available 24 hours per day if an emergency arises?

We have a nursing staff on site 7 days per week during daytime hours. In addition, we have a nurse on-call 24 hours per day if an emergency arises.

What does the basic rent include?

The rental of the apartment, all utilities except phone and cable, 3 meals per day, housekeeping and laundry service, transportation, and activity programs.

What types of activities do you have?

Our activity director has designed a program to fit a diversity of interests. We also ask for social assessment for your loved one to help us design a program that help them get actively involved in their new home.

How do I get mom to the doctor?

We have a van onsite to transfer residents to doctors’ appointments if alternative transportation is not available.

What if mom wants to leave the building?

Residents are allowed to come and go from the facility as long as their physician has said it is safe for them to leave.

What do I do if Mom’s money runs out?

Because we have a contract with the Medicaid program and we do not limit the number of Medicaid eligible residents in our facility, the administrative staff will direct you to the appropriate persons at DSHS, HCS to complete the necessary paperwork and mom will stay where she is.